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Customer Feedback
Thank you for taking time to give us your valuable feedback.

Please fill up your particulars accurately so that you can be one of our lucky winners to win yourself a special Fisher corporate gift; a token of appreciation from us.

As our valued customer, please let us know how we have served you and what we can do to enhance our service to you. Once again, we thank you for your valuable input.

Enquiries/Quotation
•
 Do you have any difficulties in getting assistance on quotations from our customer service representatives?
 
Yes
No
   
If Yes, could you please give us some details:
   
•
 How prompt are your calls answered?
Excellent (within 1 ring)
Average (within 3-4 rings)
Poor (more than 4 rings)
   
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 Do you know which customer service representative handles your account?
  Name
   
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 How well have our customer service representative responded to your enquiries?
Helpfulness :
Very helpful
Normal
Not helpful
Courtesy :
Very polite
Normal
Poor
Knowledge :
Very informative
Normal
Poor
Quotations responded within :
1-2 days
3-4 days
1 week or more
       
Sales Personnel
•
 Do you know the sales person who is serving your account?
Name
     
•
 How often do our sales personnel visit you?
 
Regularly (Fortnightly)
Sometimes (once a month)
Rarely (once in three months)
Never
       
•
 How well have our sales personnel responded to your enquiries?
  Helpfulness :
Very helpful
Normal
Not helpful
  Courtesy :
Very polite
Normal
Poor
  Knowledge :
Very informative
Normal
Poor
  Quotations responded within :
1-2 days
3-4 days
1 week or more
       
•
 Are our sales personnel helpful in problems which you had encountered?
 
Yes
No
   
If No, could you please give us some details:
       
Purchase Orders
•
 Are your purchase orders acknowledged within 48 hours?
 
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 What is our delivery performance on your purchase orders?
 
Excellent (Always on time)
Good (Mostly on time)
Average (Slightly late)
Poor (More than days)
   
If Poor, could you please give us some details:
       
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 How was your enquiry on delivery status responded?
 
Excellent (Immediate response)
Average (Within 2-3 days)
Poor (More than days)
   
Delivery
•
 Was our delivery personnel courteous and helpful?
 
Yes
No
   
After Sales Service
•
 How prompt is our responses for after sales service?
 
Excellent (Always on time)
Average (Slightly late)
Poor (More than days)
   
•
 How prompt is a representative sent to install/commission your new equipment?
 
Excellent (1-2 days)
Average (3-4 days)
Poor (More than days)
   
•
 Other Comments/Suggestions?
 
       
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